Job Description
TSMO Strategies Group is looking for dedicated and customer-focused Call Center Agents to provide exceptional inbound call support to our diverse client base across the United States. Working remotely, you'll handle calls related to reservations, customer inquiries, emergency dispatches, and sales opportunities, ensuring a professional and responsive customer experience.
Requirements
To excel in this role, you must have strong communication skills, patience, empathy, and the ability to manage multiple calls efficiently in a remote working environment.
- 1-2 years of call center, customer service, or related experience.
- Proficiency in basic computer operations and comfort using call center software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- High level of professionalism, reliability, and adaptability.
- High school diploma or equivalent; additional training in customer service preferred.
- Self-motivated, organized, and able to work effectively in a remote environment.
- Availability to work during standard U.S. business hours.
- Bachelor’s degree in Business Administration, Marketing, or related field preferred.
Responsibilities
As a Call Center Agent, you'll represent our clients professionally by handling incoming calls effectively, resolving customer inquiries promptly, and documenting interactions accurately.
- Answer inbound calls promptly, professionally, and courteously.
- Manage customer inquiries regarding reservations, bookings, and general support.
- Handle emergency dispatch calls by quickly routing issues to the appropriate teams.
- Accurately document all call details in our CRM and call management systems.
- Follow client-specific scripts and procedures to ensure consistent and accurate service delivery.
- Meet performance metrics such as average handle time, customer satisfaction scores, and accuracy.
- Maintain accurate documentation and reporting within our CRM systems.
Why Join TSMO Strategies Group:
At TSMO Strategies Group, you'll be an essential part of delivering top-tier customer experiences. We provide a supportive, collaborative remote work environment where your contributions directly impact client satisfaction and company success.
- Competitive compensation package.
- Fully remote work environment with flexible hours.
- Opportunity to work with diverse industries and dynamic teams.
- Career growth and development opportunities.
