Job Description
TSMO Strategies Group is hiring an enthusiastic and detail-oriented Customer Engagement Specialist to join our fully remote team. This role is ideal for a self-motivated individual who enjoys connecting with customers, solving problems, and supporting service-based businesses in delivering exceptional experiences.
Responsibilities:
As a Customer Engagement Specialist, you will support inbound and outbound communications across multiple channels to ensure client satisfaction and customer success.
- Engage with customers via phone, email, chat, and social media channels.
- Respond to inquiries, service requests, and client messages promptly and professionally.
- Guide customers through basic service processes and escalate issues to appropriate internal teams.
- Assist with scheduling, confirmations, and follow-ups for service-based businesses.
- Maintain accurate records of customer interactions in CRM systems.
- Support marketing campaigns through customer outreach and feedback collection.
Requirements:
This is an entry-level role, and we welcome candidates who are eager to learn, highly communicative, and customer-focused.
- Excellent written and verbal communication skills.
- Strong attention to detail and a professional, positive attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Tech-savvy and comfortable using CRM systems, email platforms, and communication tools.
- High-speed internet connection and quiet remote workspace.
- Available to work during standard U.S. business hours.
Why Join TSMO Strategies Group:
Join a growing and supportive team where your voice matters. At TSMO, we invest in your growth through training, collaboration, and meaningful projects that make a real difference to our clients.
- Competitive compensation package.
- Fully remote work environment with flexible hours.
- Opportunity to work with diverse industries and dynamic teams.
- Career growth and development opportunities.
