Job Description
TSMO Strategies Group is looking for an organized and enthusiastic Entry Level Reservation & Scheduling Coordinator to join our remote team. You will play a crucial role in managing and scheduling client reservations, appointments, and service requests, ensuring a seamless and positive customer experience for our diverse client base across the United States.
Responsibilities:
As a Reservation & Scheduling Coordinator, you'll manage bookings, coordinate schedules, and ensure efficient appointment flow, providing excellent customer service and communication.
- Handle incoming reservation and scheduling requests through phone calls, emails, and online systems.
- Accurately input and maintain appointment and reservation information within our scheduling software.
- Coordinate effectively between clients, internal teams, and service providers to confirm and manage appointments.
- Provide timely communication and follow-up to ensure appointments and reservations are successfully executed.
- Assist clients with inquiries, changes, and cancellations, offering proactive solutions and alternatives.
- Maintain updated records and generate scheduling reports as needed.
- Ensure customer satisfaction through professional and friendly interactions.
Requirements:
This position requires exceptional organizational abilities, strong communication skills, and a proactive approach to customer support.
- Excellent verbal and written communication skills.
- Strong organizational and time management capabilities.
- Ability to multitask and manage scheduling efficiently.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Comfortable using scheduling software or willingness to learn.
- Self-motivated, detail-oriented, and able to work independently in a remote setting.
- High school diploma or equivalent; associate's degree preferred.
- Availability during standard U.S. business hours.
Why Join TSMO Strategies Group:
At TSMO Strategies Group, you'll become part of a dynamic team dedicated to delivering exceptional business solutions. We offer a collaborative, inclusive remote work environment that prioritizes your growth, provides diverse industry exposure, and rewards your commitment and performance.
- Competitive compensation package.
- Fully remote work environment with flexible hours.
- Opportunity to work with diverse industries and dynamic teams.
- Career growth and development opportunities.
