Job Description
TSMO Strategies Group is looking for an enthusiastic and dedicated Customer Support Specialist to remotely provide exceptional support to our clients across the United States. You will play a critical role in maintaining client satisfaction by promptly addressing inquiries, resolving issues, and enhancing overall customer experiences.
Requirements
To excel in this role, you must have exceptional communication skills, a customer-first mindset, and the ability to manage multiple tasks efficiently in a remote work environment.
- 2+ years experience in customer service, technical support, or a related client-facing role.
- Exceptional verbal and written communication skills.
- Proficiency in using CRM and support software such as Salesforce, Zendesk, or similar platforms.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-volume inquiries with patience and professionalism.
- Self-driven, organized, and capable of working independently in a remote setting.
- Availability to work flexible shifts, including evenings and weekends as needed.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Responsibilities
TSMO Strategies Group is looking for an enthusiastic and dedicated Customer Support Specialist to remotely provide exceptional support to our clients across the United States. You will play a critical role in maintaining client satisfaction by promptly addressing inquiries, resolving issues, and enhancing overall customer experiences.
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Provide accurate and detailed information regarding our services, troubleshooting solutions, and general customer support.
- Track and document customer interactions and solutions within our CRM systems.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Assist in the creation of support materials such as FAQs, guides, and tutorials.
- Continuously identify and communicate opportunities for improving customer support processes.
- Maintain a high level of professionalism and empathy during customer interactions.
Why Join TSMO Strategies Group:
At TSMO Strategies Group, you'll become part of a collaborative and supportive team focused on delivering outstanding customer experiences. Enjoy a flexible, remote working environment with ample opportunities for professional growth and industry exposure.
- Competitive compensation package.
- Fully remote work environment with flexible hours.
- Opportunity to work with diverse industries and dynamic teams.
- Career growth and development opportunities.
