Emergency Maintenance Dispatch & Operational Coordination
Fast, Reliable Solutions When Every Second Counts
When a tenant reports a water leak at midnight, or your HVAC system fails on a holiday weekend—your response time is everything. Our Emergency Maintenance Dispatch & Operational Coordination service is designed to streamline these critical situations, ensuring that issues are triaged, dispatched, and resolved quickly and efficiently.
From apartment complexes and commercial buildings to hospitality venues and medical facilities, TSMO Strategies Group serves as your 24/7 maintenance communication hub—routing emergencies, coordinating vendors, and keeping stakeholders informed in real-time.
The Problem
Delayed responses cause property damage, angry tenants, and liability risks
On-call staff often miss emergency calls or fail to act quickly enough
No centralized communication or tracking of issue status and resolution
Vendor confusion and miscoordination lead to slow service or repeat visits
Our Solution
We take over the entire emergency dispatch and maintenance coordination process—from the first call to final resolution. Here's what we provide:
24/7 Emergency Call Handling
Live agents triage issues, document incidents, and escalate according to your instructions.Vendor Dispatch & Coordination
We contact your preferred vendors (or use ours) based on service area, availability, and urgency.Real-Time Alerts & Notifications
Keep property managers, tenants, and vendors informed via SMS, email, or call.Job Tracking & Follow-Up
We ensure the issue is resolved, documented, and closed—so nothing falls through the cracks.Escalation Protocols
Critical issues are auto-routed to on-call managers or backup vendors based on urgency and type.Integration with Property Management Software
Sync service tickets and job status into your system (e.g., AppFolio, Yardi, Buildium, etc.)
Add-On Services
Preferred Vendor Management & Backup Vendor Coverage
Service Ticket Automation & Dashboard Access
Integration with Maintenance Software (Buildium, Yardi, AppFolio)
Weekly & Monthly Incident Reports
On-Call Staff Coordination
Perfect For Businesses That…
- Receive urgent calls or bookings outside of regular hours
- Experience volume spikes during peak hours
- Have a small internal team handling customer communication
- Need 24/7 availability to stay competitive
- Want to improve customer satisfaction without increasing payroll
Ideal Clients
This service is essential for any property or facility where downtime or delayed response causes major disruptions or costs:
- Multifamily Property Management Companies
- HOA & Condo Associations
- Commercial Real Estate & Office Buildings
- Hotels, Motels & Short-Term Rental Hosts
- Senior Living & Healthcare Facilities
- National Service Providers Managing Regional Portfolios
Key Benefits
Rapid Response Times
Dispatch the right vendor or in-house tech in minutes, not hours—no more voicemail delays or miscommunication.
Damage Prevention
Faster resolutions mean less costly repairs, reduced tenant complaints, and minimized liability.
Centralized Communication
One point of contact for tenants, vendors, and property staff—ensuring clarity and accountability.
24/7 Coverage Without 24/7 Payroll
Eliminate the need for overnight in-house staff while maintaining top-tier service.
Full Visibility & Reporting
Access logs, timelines, and resolution notes to improve performance and compliance.
How It Works
Our trained call agents follow your custom script and escalation rules to triage the issue.
Based on location, type of issue, and urgency, we notify the best-fit technician or contractor.
Automated alerts go out to tenants, on-site staff, and managers with updates.
After service is complete, we log the outcome and provide any notes or photos submitted.
You receive a detailed incident summary, status updates, and vendor feedback.
Need help?
Feel free contact us
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